Privacy Policy
1. Introduction
Active Serenity Sri Lanka (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information that you voluntarily provide to us when:
- Making reservations
- Completing booking forms
- Communicating with us via email or contact forms
- Signing up for newsletters
- Providing dietary requirements or health information
2.1 Personal Information
- Name and contact details
- Payment information
- Emergency contact information
- Health and medical information relevant to activities
- Dietary requirements
- Passport details for booking purposes
3. How We Use Your Information
We use your information to:
- Process your bookings and payments
- Communicate about your retreat
- Provide appropriate activity modifications based on health information
- Arrange transportation and accommodations
- Send important updates about your booking
- Improve our services
4. Information Sharing
We may share your information with:
- Our accommodation partners
- Transportation providers
- Activity instructors
- Local tour operators We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal information.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of marketing communications
7. Contact Us
For privacy-related questions, contact: activeserenitylk@gmail.com